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Powerline Operations Service Technician

We are looking for an individual that has a passion for supporting computer hardware and software in a fast-paced working environment.  You will be administering, monitoring and supporting our Data Center Powerline Services.  We are eager to attract the best, so we offer competitive compensation and a generous benefits package.

What You'll Be Doing:

  • Configure and install new transactional systems.
  • Maintain all Powerline systems.
  • Build and deploy automation scripts, including systems for monitoring and reporting.
  • Monitor metrics that track performance of internal infrastructure and systems availability.
  • Collaborate closely with Development team by providing regular feedback on availability metrics and recommendations for improvements.
  • Participate in Powerline’s Scrum meetings.
  • Download and apply third party system updates including operating system updates as required.
  • Troubleshoot issues with Powerline systems with as required.
  • Maintain backup and disaster recovery environment for Powerline services.
  • Monitor all services hosted in Smith Technologies’ Powerline environment and act as first level on call support for issues that may arise.
  • Interact with third parties as need to troubleshoot transactional service issues.
  • Interact with Smith Technologies’ Client Services staff to assist with customer processing issues.
  • Analyze application/system log data to identify issues with transaction processing.
  • Monitor and respond the Powerline infrastructure monitoring system alerts.

Who Are We Looking For:

  • Good interpersonal skills and calm demeanor when faced with tight deadlines and challenging situations.
  • Excellent PC hardware and software troubleshooting skills
  • Ability to complete multiple simultaneous projects in a timely manner.
  • Possess strong analytical and troubleshooting skills.
  • Ability to work with a diverse group of people.
  • Excellent written and verbal communication skills
  • Ability to lift and move typical computer and server equipment as needed.

What Experience Would Be Beneficial:

  • Microsoft PowerShell scripting.
  • Power Admin Infrastructure Monitoring.
  • VMWare Enterprise Class server virtualization.
  • Cisco Networking Products included but not limited to Firewalls, Routers, and Switches.
  • FortiNet Networking Products
  • DevOps processes and tools

What Experience and Education You'll Need to Have:

  • Bachelor’s degree in Computer Science or equivalent with general operating knowledge of IT infrastructure systems. 
  • Ability to write SQL queries to extract data and to analyze data for troubleshooting purposes.
  • Strong knowledge of and experience troubleshooting networking and systems issues. 
  • Minimum of five years’ experience working in an Enterprise Data Center environment. 
  • Experience with Wireshark or equivalent packet capturing application.

Please note the following items before submitting your resume and cover letter:

  • This position is in-house only.
  • Please submit your cover letter and resume in PDF format. Thank you!
  • Relocation assistance available.
  • Smith Technologies is an Equal Opportunity Employer and Follows the Federal Guidelines for a Drug-Free Work Environment.
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