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Front Office Representative

The Front Office Representative will be responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, and track staff with Outlook calendar. The successful candidate will have an understanding of Excel, Word, Outlook, and CRM. This person must have excellent communication and multitasking skills, a positive attitude and a strong work ethic. This position will be the “face” of the company for all visitors and will be responsible for the first impression we make.


What You'll Be Doing:

  • Welcomes visitors by greeting them, in person or on the phone; answering or referring inquiries.
  • Directs visitors by maintaining employee and department directories; giving instructions.
  • Maintains security by following procedures; monitoring logbook; issuing visitor badges.
  • Track staff with Outlook calendar and CS schedule.
  • Maintains safe and clean reception area, kitchen and parking lot by complying with procedures, rules and regulations. 
  • Monitor office supplies and place orders when necessary.
  • Administrative support for Finance and Recruiting.
  • Receive and distribute packages.
  • Handles shipping arrangements when necessary.
  • Set-up room and order food for meetings.
  • Contributes to team effort by accomplishing other duties as assigned.


Who Are We Looking For:

  • Excellent interpersonal and communication skills.
  • Highly organized.
  • Ability to work with diverse groups of people.
  • Professional attitude and appearance.
  • Solid written and verbal communication skills.
  • Ability to be resourceful and proactive when issues arise.
  • Multitasking and time-management skills, with the ability to prioritize tasks.
  • Customer service attitude.


What Experience You’ll Need to Have:

  • Proven work experience as a receptionist, front office representative or similar role.
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Knowledge of spreadsheets and word processing documents.
  • Exceptional customer service skills and professional phone manner.
  • Experience with CRM.


What Education You'll Need to Have:

Two plus years’ experience as a receptionist or administrative assistant.


Please note the following items before submitting your resume and cover letter:

  • This position is in-house only.
  • Please submit your cover letter and resume in PDF format. Thank you!
  • Smith Technologies is an Equal Opportunity Employer and Follows the Federal Guidelines for a Drug-Free Work Environment.
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