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Application Support Technician

Overview

Are you a solutions provider? How about someone who likes to work on new challenges every day? Are you dedicated to delivering the best client experience you possibly can? If so, we invite you to apply for a position as an Application Support Technician inside our Client Services Department.

A look at what you will be doing:

As our clients’ first point of contact, you must be empathetic to clients’ needs and hyper-focused on resolution.  You will be surrounded by a team of like-minded superheroes dedicated to serving our clients.  You will be empowered to do what is right for the client to achieve positive businesses results and patient outcomes.

Our mission is to bring value to our customers, employees and communities with a high touch and high-tech philosophy.

Do you see yourself in these characteristics?

  • Kind person; empathetic to user and patient needs
  • Self-motivated, collaborative, inclusive communicator and team player
  • Cool under pressure situations

What experience would make you successful:

  • Demonstrated success in client-facing roles
  • Passionate customer service professional with patient phone demeanor
  • Technical aptitude

What Education You'll Need to Have:

  • Associate degree, relevant certifications (e.g. MCSA, CCNA) or equivalent experience

Experience that would be beneficial:

  • Pharmacy technician experience
  • Refined client relationship and conflict management skills
  • Spanish speaking is a plus
  • Prior Business to Business technical support

Please note the following items before submitting your resume and cover letter.

  • This position is in-house only.
  • Please submit your cover letter and resume in PDF format. Thank you!
  • Relocation assistance may be available.
  • Smith Technologies is an Equal Opportunity Employer and embraces diversity.  We follow the Federal Guidelines for a Drug-Free Work Environment. Employment is conditional upon the Applicant successfully passing a drug screen and personal background check.  Certain positions also require a motor vehicle check and/or credit review. 
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