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Supervisor of Client Services

The Supervisor of Client Services manages a team of application support professionals to deliver client value through technical and consulting services. As our measure of excellence, we look to the clients’ experience. You will be chartered to do what is right for the customer, so that their businesses are successful and consider continued partnership with us. You will prioritize client needs, motivate your team, measure performance, and continuously improve to create an unparalleled customer experience.

You will:

  • Ensure client loyalty by providing the industry’s best client services
  • · Develop our staff to the highest levels of technical and domain knowledge
  • · Maintain technical expertise in supported product(s) and mentor team
  • · Create strong partnerships with clients, marketing, sales, operations, development and quality assurance
  • · Leverage business analytics to improve client and staff experiences
  • · Identify and manage process improvement opportunities and ensure adoption
  • · Some travel may be required

We are looking for:

  • A technologist ready to lead a team to always do what’s right for the customer
  • · Passion – relentlessly solving issues and helping people succeed is goal #1
  • · Client Focus – you believe it is imperative to clearly understand clients’ business needs, gain clients’ trust through performance, and maintain stellar communication
  • · Coaching – enabling growth and success of staff and client define you
  • · Data-Minded – you develop and track metrics, focus on key objectives, create realistic forecasts, and use data and performance to motivate your team
  • · Tactician – helping teams understand and execute our strategy makes your day
  • · Collaboration – you build a cohesive team beyond your functional area and instill Smith Tech’s clients-come-first approach throughout the entire organization
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