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Business Intelligence Analyst

Who Are We Looking For: Smith Technologies seeks a Business Intelligence Analyst to create insights and improve our client experiences. In charge of conducting extensive, accurate analyses of Smith Technologies’ client engagement program, the Business Intelligence Analyst will work from Client Services cross-functionally with Sales, Finance, Operations, Product Management and others. Main duties include:

  • Identifying key client and business outcomes desired and necessary measures
  • Surfacing critical business questions and providing data-driven insights
  • Designing performance measure and process monitor dashboards
  • Prescribing data definitions, sources and collection standards

Must Possess:

  • Experience participating in or leading business development initiatives with diverse stakeholders; analyzing requirements to deliver optimal business tools is highly preferred
  • Analytical mindset coupled with the ability to track data trends
  • Demonstrable clear communication and presentation skills with both internal and external clients with the English language
  • Strong technical aptitude and interest in developing knowledge base in artificial intelligence and machine learning to enhance service offerings.
  • Basic statistics knowledge
  • Proven interpersonal skills with the ability to collaborate across organizational boundaries

Ability To:

  • Improve performance, productivity, efficiency and profitability through the implementation of effective business intelligence methods & strategies
  • Achieve goals, objectives, and strategies set for self and staff using metrics consistent with the company’s overall strategic and operational objectives
  • Identify user needs from user requests and develop strategies by which to meet those needs
  • Critically evaluate information from multiple sources and clearly indicate quality of final analysis
  • Share complex data in easy to understand ways
  • Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs
  • Resolve complex issues in a timely manner

What Education You’ll Need to Have:

  • Bachelor’s degree, preferably in a technical discipline such as engineering, computer science, business analytics, and/or data science.
  • Candidate should possess 5+ years of progressive experience delivering business intelligence solutions to clients.

What Experience Would be Beneficial:

  • Expertise in Microsoft Excel, Power BI, Power Apps and Tableau etc.
  • Expertise in Microsoft Reporting and Dashboard framework like SSIS, SSRS, Portal
  • Strong knowledge of databases, end-to-end data lifecycle (ETL, data modeling, etc.) on Microsoft SQL Server and cloud-based analysis services.
  • Excel Guru (Pivot Tables, Lookups, Macros, etc.)
  • Reporting Services
  • Relevant Certifications (CBIP)
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