NOTE: This position will be based in Puerto Rico. This is a new position due to growth.
In order to understand the client’s needs, the CSM will grow relationships with multiple stakeholders in an assigned group of customers (accounts). A CSM will drive feature software adoption, resulting in greater perceived value. They will typically be assigned to the same set of accounts throughout the lifetime of a business relationship. In that time, CSM’s will be responsible for deeply understanding a customer’s needs, and helping customers get the most of the existing products they have purchased and increase revenue by introducing an account contact to new products or services. For new products, the CSM will lead the project planning, implementation, training, installation, conversion, and taking the customer Live. The CSM completes or coordinates ongoing training as required. The CSM always remains the primary contact.
What You'll Be Doing:
Who Are We Looking For:
What Skills You’ll Need to Have:
What Education and Experience You'll Need to Have:
Please note the following items before submitting your resume and cover letter: