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Application Support Engineer (DocuTrack) - Level 1

As a Client Services Engineer, you will support client’s business success by resolving technical needs related to pharmacy software.  If you value serving clients and possess passion for solving deep technical challenges, this may be a great fit for you.  You must thrive in high-pressure environments where business critical issues require rapid resolution to achieve patient outcomes.  You will be empowered to do what is right for the customer to attain success and create loyalty.   

Our mission to bring value to our customers, employees and communities with a high touch and high-tech philosophy. 

A look at what you will be doing:

  • Ensure client loyalty by providing the industry’s best client services experience. 
  • Develop a deep understanding of at least one software application.
  • Satisfy client needs via phone, email or other channels.
  • Create and use knowledge articles.
  • Work with software development to enhance and fix product(s). 
  • Limited travel may be required.

Do you see yourself in these characteristics:

  • Relentless focus on the customer. 
  • Passion to solve highly complex issues and help people succeed. 
  • Technically curious self-learner.
  • Collaborative, inclusive communicator and team player. 
  • Strong sense of ownership, urgency, and drive.

What experience would make you successful:

  • Demonstrated success serving others.
  • Relationship and conflict management.

What Education You'll Need to Have: 

  • Bachelor’s degree in engineering (e.g. Computer Science or Electrical Engineering) or equivalent technical experience. 

Experience that would be beneficial: 

  • Client Services, Technical Support or similar client-centric expertise.
  • Proven work experience supporting software.
  • Relevant certifications (e.g. MCSA or CCNA). 
  • Practical pharmacy software experience 
  • Familiarity with common programming languages.

Please note the following items before submitting your resume and cover letter:

  • This position is in-house only.
  • Please submit your cover letter and resume in PDF format. Thank you!
  • Relocation assistance available.
  • Smith Technologies is an Equal Opportunity Employer and embraces diversity.  We follow the Federal Guidelines for a Drug-Free Work Environment.
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