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Applications Support Engineer - Level 1

As an Applications Support Engineer, you will support client’s business success by resolving technical needs.  If you value serving clients and possess passion for solving deep technical challenges, this may be a great fit for you.  You must thrive in high-pressure environments where business critical issues require rapid resolution to achieve patient outcomes.  You will be empowered to do what is right for the customer to attain success and create loyalty.   

Our mission to bring value to our customers, employees and communities with a high touch and high tech philosophy. 

What You'll Be Doing: 

  • Ensure client loyalty by providing the industry’s best client services experience.
  • Independently satisfy client needs via phone, email or other channels.
  • Create, review and update knowledge articles.
  • Train and assist teammates.
  • Work with software development to enhance and fix product(s).
  • Limited travel may be required.

Who Are We Looking For: 

  • Relentless focus on the customer. 
  • Passion to solve highly complex issues and help people succeed. 
  • Technically curious self-learner.
  • Collaborative, inclusive communicator and team player. 

What Experience You’ll Need to Have: 

  • 3 – 5 years of success in client-facing, technical support roles. 
  • 3 – 5 years of demonstrated network subject matter expertise.  
  • Refined customer relationship and conflict management. 

What Education You'll Need to Have: 

  • Bachelor’s degree in engineering (e.g. Computer Science or Electrical Engineering) or equivalent technical experience. 

What Experience Would Be Beneficial: 

  • Relevant certifications (e.g. SQL MCSE, MCSA Windows Server   or CCNP). 
  • Practical pharmacy software experience.
  • Familiarity with common programming language.
  • Bilingual in Spanish strongly desired.

Please note the following items before submitting your resume and cover letter:

  • This position is in-house only.
  • Please submit your cover letter and resume in PDF format. Thank you!
  • Relocation assistance available.
  • Smith Technologies is an Equal Opportunity Employer and Follows the Federal Guidelines for a Drug-Free Work Environment.

 

 

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