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Client Services Advocate

As a critical care account manager, you will optimize the client experience from on-boarding to retention to growth. You will be maintaining post-sales contact with customers to facilitate a positive and productive long-term relationships. You will be empowered to do what is right for the customer to attain success and create loyalty. 

Our mission to bring value to our customers, employees and communities with a high touch and high-tech philosophy.

What You'll Be Doing:

  • Ensure client business success through productive, effortless use of our software and guiding corrective actions when necessary.
  • Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.
  • Promote client satisfaction and loyalty by understanding each business’s unique (and evolving) needs, delivering value and exceeding expectations.
  • Identify clients with extraordinary needs, coordinate a team to enumerate needs and build action plans, and manage plans to successful outcomes in steady state.
  • Improve and advocate for customer experience by collaborating cross-functionally with Product & Engineering teams to actualize requests.

Who Are We Looking For:

  • Relentless focus on satisfying customer needs.
  • Friendly, energetic, and resilient personality.
  • Excellent verbal and written skills.
  • Collaborative, inclusive communicator and team player.

What Experience You’ll Need to Have:

  • 1 – 3 years of experience in the related area as an individual contributor.
  • 1 – 3 years of project management.
  • Influence management across organizational boundaries.
  • Stellar customer relationship and conflict management.

What Education You'll Need to Have:

Associates degree in computer science, business or related field required; Bachelor’s degree in business, computer science or related field desired or equivalent experience.

What Experience Would Be Beneficial:

  • Practical pharmacy software experience, specifically with SmithTech brands.
  • Excel and PowerPoint proficiency.

Please note the following items before submitting your resume and cover letter:

  • This position is in-house only.
  • Please submit your cover letter and resume in PDF format. Thank you!
  • Smith Technologies is an Equal Opportunity Employer and Follows the Federal Guidelines for a Drug-Free Work Environment.
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